About Me

I'm a career changer with a background in business and international sales, now diving into the world of full-stack development. I enjoy solving problems with code, creating clean and responsive websites, and continuously expanding my skills. Technology has always fascinated me, and I'm especially excited about the possibilities in AI and other emerging fields. I'm currently building projects to sharpen my abilities and looking forward to joining a team where I can grow and contribute.

Experience

Customer Service - Retail Operations

Decathlon, Ballymun, Dublin / Ireland — Nov 2024 – May 2025
  • Delivered engaging customer experiences, actively resolving issues with empathy and professionalism.
  • Processed transactions with accuracy while upselling additional products to boost sales.
  • Built strong customer relationships by providing personalized solutions.
  • Collaborated with team members in a dynamic environment to achieve daily targets.

Assistant Manager

Wayback Burger, Dublin / Ireland — Feb 2021 – Aug 2024
  • Managed daily operations and motivated team members to deliver high-quality service.
  • Handled escalated complaints, applying conflict resolution skills to maintain loyalty.
  • Trained and coached staff, improving efficiency during peak times.
  • Supported business growth with proactive problem-solving.

International Sales Specialist

Powerlink Electric, Istanbul / Turkey — Sept 2018 – Oct 2019
  • Prospected new clients in global markets and converted qualified leads into long-term partners.
  • Closed international deals by delivering tailored product solutions based on customer needs.
  • Expanded company visibility by securing a contract with Alibaba and managing the online sales page.
  • Coordinated end-to-end sales cycles, ensuring high client satisfaction and repeat business.

Accounting Staff

Messer Chemical Company, Istanbul / Turkey – Jan 2013 – Aug 2015
  • Supported trade operations by ensuring smooth customs clearance and logistics.
  • Processed invoices and maintained accurate account records to support financial operations.
  • Coordinated timely deliveries, ensuring customer expectations were consistently met.

Skills

  • Lead Generation & Prospecting
  • Cold Calling, Email & Social Outreach
  • B2B Communication & CRM Tools
  • Customer Engagement & Objection Handling
  • Target-Oriented & Results-Driven
  • Fast Learning, Adaptability & Team Collaboration
  • Fluent in English & Turkish